Faq

Frequently asked questions

01. Conditions of purchase

Do I need to register to buy?

If you need to register. Enter your shipping information during the purchase process. Your personal data will remain in a file of our property that is registered with the data protection agency and will not be disclosed to third parties. You can request the rectification or cancellation of your data by sending an e-mail to [email protected]. Your bank details are not stored and are only processed by the financial institution that executes the bank transaction.

What steps do I have to follow to place an order?

Buying in our shop is very simple: you just have to navigate through our website using the menu at the top, choose an article, add it to the basket by clicking on the shopping cart icon and process the order indicating the payment method you prefer. After completing the operation, you will receive a confirmation of purchase to your email.

How can I pay?

You can pay by:

Credit/debit card: During the payment process, all data exchange will be carried out in encrypted form through the CAIXA bank platform. Perruche.es will never receive your credit card details, as it is the bank that processes the payment and notifies us of the completion of the operation. Remember that the entire process is carried out through a secure payment platform.

Paypal: If you are a paypal user, you can easily make your payment through their secure payment platform.

03. The order

When will I receive my order?

The articles will be delivered as soon as possible, the indication that appears next to the description of each article serving as a guideline. The agency does not serve on weekends, i.e. orders placed on Friday afternoons, Saturdays and Sundays are not delivered to the transport agency until Monday, so the delivery time will not start to run until then.

Also, we remind you that until we confirm by email that your order has left our shop, the delivery times indicated do not begin to count.

What should I do when I receive my order?

IMPORTANT: You must check, before the carrier leaves, that the package is in perfect condition. If you see any damage to the packaging, or if it is stained by product spillage, make a note of it on the receipt that the agency will give you to sign. If you notice any incident when you open the package, please contact us at [email protected] within 12 hours of receiving the package, so that we can make a complaint to the transport agency.

Can I return a product if I regret having bought it?

Yes, you will have 14 calendar days to return it from the date of delivery. We will reimburse you for the amount of the item once we have received it and checked it. You will have to pay the shipping costs, which will be deducted from the amount to be paid. We will send our transport agency to pick up the package at the address you indicate.

NOTICE: Returned items must be in perfect resalable condition, in their original packaging and with the product sealed.

If you have any questions, please contact us at [email protected]

02. Sending

What shipping methods are available on the website?

Shipping 72 hours: We will ship your order within 72 hours after we confirm the shipment (Shipping Spain Peninsula and Portugal).

Shipping 5 days: We will ship your order within 5 days after we confirm the shipment (Shipments rest of Europe).

IMPORTANT: When filling in your order please provide an address where you are likely to be to meet the courier. If you are not normally at that address you can put an alternative address if you wish. We will not use this address for any purpose other than the delivery of the parcel. The agency will not deliver to any other place than the one you indicate when you fill in the order.

Please check your address and postcode carefully. If the delivery address is incorrect, the agency may charge you a supplement which MUST BE PAID BY YOU on collection of the parcel.

If you are absent at the time of delivery, the agency will leave you a notice to arrange a delivery. If they arrange a delivery and you are not at home, you will have to pick up the package at the office that corresponds to you or PAY AN ADDITIONAL FEE for a new delivery.

Shipments to the Balearic Islands

If you are from the Balearic Islands you can also place your order through our website. The cost of postage for deliveries to the Balearic Islands will depend on the weight of the products chosen and the “Flat Rate” option cannot be applied. Once you have chosen the products you wish to buy, during the order confirmation process the system will inform you of the shipping cost. Deliveries to the Minor Islands can sometimes take a little more than 72 hours.

Shipping Canary Islands, Ceuta and Melilla

If you are from the Canary Islands, Ceuta and Melilla you can also place your order through our website. The cost of postage for deliveries to the Canary Islands, Ceuta and Melilla will depend on the weight of the products chosen and the “Flat Rate” option cannot be applied. Once you have chosen the products you wish to buy, during the order confirmation process the system will inform you of the shipping cost. Deliveries to the Minor Islands can sometimes take a little more than 72 hours. DO NOT FORGET TO INDICATE IN THE OBSERVATIONS YOUR DNI AS IT IS OBLIGATORY FOR THESE SHIPMENTS.

Can I send my order to a different address?

Yes, you can send it to whoever you want.

You will need to change the Delivery Details during the checkout process.

04. Invoice

Can I ask for an invoice?

Yes, you only have to indicate that you want an invoice in observations during the purchase process and write the fiscal data, we remind you that the prices of our articles include 21% of VAT.